Kobliat specializes in omni-channel chat communication and automation products with artificial intelligence, robotic process automation and associated professional services

The platform is modular, allowing a choice between the following types of products:

omnichannel
Omni-Channel Access
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Intelligent Virtual Agents & Chat Bots
live-agent-chat-desk
Customer Support Chat Desk
broadcaster-icon
Chat Broadcaster
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Applied AI

Modular Product Package Options

modular-packages

Products

intelligent-virtual-agents

Informational Chat Bots

Provides businesses the ability to present information to their customers through digital channels, such as FAQ's, Contact Info, Store Location and any other relevant information which customers might want to see.

intelligent-virtual-agents

Intelligent Virtual Agents

Virtual Deflection Agent

Provides businesses the ability to present information to their customers through digital channels. In addition, customers can talk directly with a live agent or operator on demand, and the ability to assist agents with the creation, updating and status checking of customer tickets. Additional navigation or interaction (rich features) types are also supported.

Virtual Intelligent Automation Agent

The Virtual Intelligent Automation Agent provides businesses an almost unlimited ability to automate and integrate every aspect of their internal or external customer journey as well as business processes. By using an Intelligent Automation Agent, businesses can also deploy and support Digital Fulfilment and Conversational Commerce across all available digital channels, including their own applications and websites. The Virtual Intelligent Automation Agent is integrated with major platforms such as Google Dialogue Flow, IBM Watson, Microsoft Azure and Amazon Lex.

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Customer Support Chat Desk

The Customer Support Chat Desk product offers customers the ability to talk directly with a live agent or operator on demand and works seamlessly with Deflection Agent and Intelligent Automation Agent. It is an enterprise grade product that offers routing, departmental configuration, advanced chat management and configuration, audio, video and screen share with detailed reporting.

Additional navigation or interaction (rich features) types are also supported.

broadcaster-icon

Chat Broadcaster

The broadcasting product offers the ability to communicate outbound with customers and employees. By uploading pre-existing segmented data, the Broadcaster enables the sending of omni-channel messages in bulk or on an individual basis to end-users and will immediately initiate a chatbot, intelligent virtual agent or live agent session when the end-user responds.

It offers ad-hoc or scheduled messaging for the use of operations, support or marketing, and enables chat with a Chat Bot or Intelligent Virtual Agent by opening a chat session upon end-user interaction. The Broadcaster automatically links with any in-channel template management by presenting pre-approved templates to be utilized.

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Applied Artificial Intelligence

Kobliat utilizes RPA and bespoke AI to enable more complex automation solutions.

Product Configuration Matrix

The product configuration matrix makes it easy to understand how Chat Bots, Virtual Agents, Chat Desks, and the Chat Broadcaster are configured to work together as a solution. Use this matrix to choose a suitable configuration:

informational bot & virtual assistants configuration

 
Stand-alone (Direct or Third Party Chat Desk)
Starter Chat Desk
Basic Chat Desk
Medium Chat Desk
Business Chat Desk
Enterprise Chat Desk
Enterprise Plus Chat Desk
Informational Bot (Programmatic)
✓
Deflection Agent (Programmatic or Conversational)
✓
✓
✓
✓
✓
✓
Intelligent Automation Agent (Programmatic and/or Conversational)
✓
✓
✓
✓

Drag box to scroll

 
Stand-alone (Direct or Third Paryy Chat Desk)
Starter Chat Desk
Basic Chat Desk
Medium Chat Desk
Business Chat Desk
Enterprise Chat Desk
Enterprise Plus Chat Desk
Informational Bot (Programmatic)
✓
Deflection Agent (Programmatic or Conversational)
✓
✓
✓
✓
✓
✓
Intelligent Automation Agent (Programmatic and/or Conversational)
✓
✓
✓
✓

chat desks configuration

 
Stand-alone (Direct or Third Party Bot Framework)
Informational Bot (Programmatic)
Deflection Agent (Programmatic or Conversational)
Intelligent Automation Agent (Programmatic and/or Conversational)
Starter Chat Desk
✓
Basic Chat Desk
✓
✓
Medium Chat Desk
✓
✓
Business Chat Desk
✓
  
✓
✓
Enterprise Chat Desk
✓
  
✓
✓
Enterprise Plus Chat Desk
✓
✓
✓

Drag box to scroll

 
Stand-alone (Direct or Third Party Bot Framework)
Informational Bot (Programmatic)
Deflection Agent (Programmatic or Conversational)
Intelligent Automation Agent (Programmatic and/or Conversational)
Starter Chat Desk
✓
Basic Chat Desk
✓
✓
Medium Chat Desk
✓
✓
Business Chat Desk
✓
  
✓
✓
Enterprise Chat Desk
✓
  
✓
✓
Enterprise Plus Chat Desk
✓
✓
✓

chat broadcaster configuration

 
Stand-alone (Direct or Third Party Bot Framework)
Informational Bot (Programmatic)
Deflection Agent (Programmatic or Conversational)
Intelligent Automation Agent (Programmatic and/or Conversational)
Starter Chat Desk
✓
✓
✓
✓
Basic Chat Desk
✓
✓
✓
✓
Medium Chat Desk
✓
✓
✓
✓
Business Chat Desk
✓
✓
✓
✓
Enterprise Chat Desk
✓
✓
✓
✓
Enterprise Plus Chat Desk
✓
✓
✓
✓

Drag box to scroll

 
Stand-alone (Direct or Third Party Bot Framework)
Informational Bot (Programmatic)
Deflection Agent (Programmatic or Conversational)
Intelligent Automation Agent (Programmatic and/or Conversational)
Starter Chat Desk
✓
✓
✓
✓
Basic Chat Desk
✓
✓
✓
✓
Medium Chat Desk
✓
✓
✓
✓
Business Chat Desk
✓
✓
✓
✓
Enterprise Chat Desk
✓
✓
✓
✓
Enterprise Plus Chat Desk
✓
✓
✓
✓

Professional Services

We offer customers the ability to use our professional services capabality to implement a solution according to their own specifications. We offer the following Professional Services

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    Technical Consultancy

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    Business Analysis

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    Development

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    API & RPA System Integration

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    Chat Bot & Intelligent Virtual Agent Workflow Design

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    Machine Learning & AI

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    Channel Enablement

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    Chat Desk Setup