Services

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"Use chat to communicate outbound, and give your customer the ability to communicate back across all channels (web, app, OTT)

Channels: WhatsApp Business, Facebook Messenger, Instagram DM, Twitter DM, Telegram, Web and Native Apps. Use all media types inclusive of video and audio, and harness the smart features of each channel.

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Manage those incoming chats with a programmatic and / or natural language automated solution.

Intelligent Virtual Agents or Chatbots: Programmatic or AI natural language enabled.

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Manage live chats.

Live Agent Chat Desk with Live Agent Handover: Full enterprise grade and scalable chat desk that allows a very high level of configuration, customisation and translation capabilities, inclusive of web based audio and video calls.

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Process chats, and intelligently communicate back, optimizing the user experience and thereby increasing revenue.

Applied AI: Utilising bot and live chats, and combining that with first party transactional, interaction, sales and CRM data to make deductions and predictions on consumer behaviour.

We offer our customers a
strategic advantage through

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Implementation and support of best-in-class solutions

  • Closed OTT Channel Access
  • Omni-Channel Communication Solutions
  • Applied Artificial Intelligence
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Strategic consultancy

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Professional service capabilities

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Direct access to OTT channel owners
(Facebook, WhatsApp, Google, Twitter etc.)

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Managed services with customer
success and support

The value our solutions offer

AFFORDABLE & CUSTOM

Kobliat offers affordable and custom enterprise chat based business communication and automation solutions by combining omni-channel, intelligent virtual assistants (bots), live chat and applied AI solutions.

Chat based engagement, transacting and self service

We develop solutions that give end-users the ability to engage and self-serve over WhatsApp Business, Facebook Messenger, Instagram DM, Twitter DM, Telegram and we serve the same functionality in the business' website and iOS/Android applications. The idea is that you build and deploy across all channels, once. The end-user in turn experiences the brand in the same high standard, irrelevant of the channel.

Live Agent Support

If the end-user requires direct engagement, they will connect directly to a support agent that will chat to them in their channel of choice, and can switch over to a web based channel at any time to have an audio or video call, simply by clicking on a link.

HIGH QUALITY EXPERIENCE

It is a digital-first solution designed to simplify end-user engagement, deliver a high quality frictionless experience while minimizing impact and costs on business resources.